Implementation Consultant
General Summary:
Working in the Client Services department, the Implementation Consultant will use a combination of creative problem solving, hands-on web development skills and a proven history of customer-facing account management and implementation in order to serve customers using our software products.
Key Responsibilities:
- Analyze customer needs utilizing a high level of knowledge regarding our products and services; thinking laterally to provide them with the best solutions.
- Use advanced knowledge of necessary web technologies to integrate company products with external client systems and to develop/customize web-based interfaces.
- Build relationships with customers as the technical/account resource as part of pre-sales, implementation, and support tasks; provide training and education, remotely and in person.
Please note before you apply:
- This is not a pure web developer role – you will be required to spend 30% of your time interfacing and consulting with clients.
- This is not a pure relationship management role – you MUST be able to code in (D)HTML, CSS, JavaScript, XML and possess technical acumen 70% of your time.
Required Qualifications:
- Two or more years of professional web development.
- Two or more years experience in client support or similar role.
- Demonstrated knowledge and experience developing web interface using (D)HTML, CSS, XML, and JavaScript.
- Experience with JavaScript frameworks like Prototype or JQuery.
- Experience using Microsoft Office products, specifically Power Point, Excel and Word.
- Ability to travel 1-2 days a quarter as needed
Preferred:
- Familiarity with Web Services.
- Bachelor’s Degree in a computer technology or business is a plus.
- Familiarity with email delivery via SMTP and a basic understanding of the challenges to deliverability such as content filtering, DNS blacklists, collaborative filtering, SpamAssassin scoring, whitelists, blacklists and will be able to speak on par with ISP whitelisting personnel.
- Working knowledge of emailing infrastructure, e-mail authentication, DNS records, Port 25 Power MTA, SenderID, SPF, DomainKeys, DKIM, multi-part MIME, MTA, MDA, MUA and troubleshoot issues accordingly.